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Welcome to The Evolve Show. Brought to you by * An award-winning entrepreneur who built a multi million dollar per year business empire from her kitchen table as a single mum.* A 15 Year old multiple intelligences genius* A world-leading business coach with over 65 happy millionaire clients who built businesses that run independently of them. This revolutionary, thought provoking show, for those not afraid to go past the limitations of the 'conventional dumbed down thinking of the masses'. Cutting edge information on consciousness, the brain, politics, human behaviour, AI, spirituality and science. Dedicated to helping you evolve, grow, self actualise and create better realities for yourself and others. It's a thinking person's show.
Episodes
Tuesday Mar 10, 2020
Episode #31 How To Turn An Unhappy Client Into One That Loves You
Tuesday Mar 10, 2020
Tuesday Mar 10, 2020
We all make mistakes and upset customers during the course of our business lives. But it’s how we deal with the problems that can set us apart.
In this show I outline a customer service strategy that will enable you, if you make a mistake and let down a client, to win them over to the point that they will love you more than if you hadn't made the mistake in the first place.
It’s a pretty simple formula but one that many people don’t use because there is too much emotion caught up in the situation.
With real life examples you will learn:
- That you need to deal with issues promptly
- That just apologising isn’t enough - you need to offer things that are worth more than the original product or service
- That customers want their suffering to be recognised
- That by offering free items with a high perceived value, you can turn a negative into a real positive and win over clients for life
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